Privacy Policy

Shree Homoeo Pharmacy ("we", "our", or "us"), located at Shop No. 16, Avdhoot Heights, Anand Nagar, Sinhgad Road, Pune – 411 051, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us via WhatsApp, phone, or in-store.

1. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, mobile number, and delivery address — provided voluntarily when you place an order or enquiry via WhatsApp or our website form.
• Order Information: Details of medicines or products you enquire about or purchase from us.
• Communication Data: Messages exchanged via WhatsApp or phone calls for order or service purposes.
• Usage Data: Basic, anonymised data about how visitors interact with our website (e.g. pages visited, device type) via standard server logs.

We do not collect sensitive health records, prescription details, or payment card information through this website.

2. How We Use Your Information

• To process and fulfil your medicine orders or enquiries.
• To confirm product availability, pricing (MRP), and delivery arrangements.
• To communicate with you regarding your order status.
• To improve our website and services based on general usage patterns.
• To comply with applicable legal or regulatory obligations.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. WhatsApp Communications

When you use our website's WhatsApp order form, your message is sent directly to our WhatsApp business number. This interaction is governed by WhatsApp's own Privacy Policy (Meta Platforms). We use your WhatsApp communication solely for order fulfilment and customer service. We do not add you to broadcast lists without your explicit consent.

4. Data Sharing

We do not share your personal data with third parties except:

• Delivery partners (if applicable) — limited to name, address, and phone number required for delivery.
• Legal authorities — if required by applicable Indian law, court order, or government regulation.

5. Data Retention

Order and communication records are retained for a period necessary to fulfil orders, handle returns/refunds, and meet legal accounting requirements under Indian law. You may request deletion of your data by contacting us directly.

6. Cookies

Our website may use minimal, essential cookies for basic functionality (e.g. form state). We do not use advertising, tracking, or third-party analytics cookies. No personal data is stored in cookies.

7. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

8. Your Rights

You have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention obligations).
• Withdraw consent for WhatsApp communications at any time.

To exercise these rights, contact us at the details below.

9. Security

We take reasonable precautions to protect your data. However, no method of transmission over the internet or WhatsApp is 100% secure. We encourage you to avoid sharing sensitive health or financial information beyond what is necessary for your order.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us